Enedis, formerly ERDF, is a public company responsible for the management and development of 95% of the electricity distribution network in France.
Inundated with calls, ERDF wants to modernize its call center to improve customer satisfaction
Call Center - Customer Relationship Management
Buiding a Design System
Working in collaboration with the UX expert, we have defined the main features of the interface in order to work on this project in parallel. Not having all the elements of content, I worked on the development of a design system that would then allow the interface to evolve without creating a problem of scalability.
1-Scalable Grid System
Building a perfect grid system is probably the most important and complex step. Great grid & alignment make the interface flexible & scalable but more important is that unconsciously reduce users cognitive charge when reading and browsing contents.
Then, based on a 1em grid (14px), each element of the interface is mathematically a multiple of others and so everything is naturally aligned with others elements which ensure a visual harmony.
4-Component Library
Collected during use cases productions, I realized an asset of components declined in large different possible states.
Everything is There! This makes clear specifications for the Dev step.
Front End Dev
The great framework
Incoming Text & Embedded POC